Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Custom and personalized orders

We are happy to try to create a customized toy, teether or baby gym to match your baby's nursery, favorite outfit, etc.! We can do custom engravings, painted tips on a baby gym, custom color combinations, etc. Just message us with your ideas and we can talk more about pricing, timeline and details.

Care instructions

Our beaded products can be washed with water and mild soap. Setting out to dry in a little bit of sunlight is recommended. ☀️

You might notice that the grain in the wood beads rises slightly when washed, but this can be quickly and easily remedied with a light sanding.

Wholesale availability

We are happy to do wholesale orders. Please message us, or email hatchlingtoys@gmail.com for more details.

Legal imprint